How we look after your family's memories.

Who we are

Mark Books is an independent publisher in Birmingham, UK. We are responsible for the personal information described here. Contact us at contact@markbo.uk.

What we collect

When you contact us or make a book with us, we collect:

• your name, email address, and phone number if you give it;
• the memories, photos and messages that you and your family send for the book;
• delivery addresses for printed copies;
• a record of what you ordered and paid. Payments are handled by our payment provider, and we never see your full card details.

Why we use it

• To reply to you and make, print and deliver your book. This is needed to provide the service you asked for.
• To keep the finished book on file so your family can order more copies. You can ask us to delete it at any time.
• To keep accounting records, because the law requires it.

We don't use your information for advertising, and we never sell it.

Who helps us

We share only what each service needs to do its part:

• our email and file storage providers, to receive and keep your messages and photos;
• an AI service, to help draft and lay out the pages from your family's answers;
• our printing and delivery partner, to print and post your book;
• our payment provider, to take payment.

Some of these providers may process information outside the UK. Where they do, we use providers with appropriate safeguards in place for UK data protection law.

How long we keep it

• Working files, such as answers and original photos: deleted 12 months after your book is delivered, or sooner if you ask.
• The finished book file: kept so relatives can order copies, until you ask us to delete it.
• Order and payment records: six years, as required for tax.

People who have died

UK data protection law covers living people only. We treat the memories and photos of the person your book is about with exactly the same care as everyone else's, and we never publish them.

Your rights

You can ask to see the information we hold about you, to correct it, to delete it, or to object to how we use it. Email contact@markbo.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office.

This website

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• The "Start a book" form doesn't store or send anything. It opens an email in your own email app, and nothing reaches us until you send it.