Terms of service.

1. Who we are

Mark Books is an independent publisher in Birmingham, UK. You can reach us at contact@markbo.uk.

2. Ordering

When you contact us, we confirm by email which edition you've chosen, what's included, the price and any date you're working towards. Your order starts when you accept that email and pay. Prices are in pounds sterling.

3. What you send us

You confirm that you're allowed to share the memories, photos and messages you send, for use in a private family book. If a photo was taken by a professional photographer, check that you may reproduce it. We may decline content that is unlawful or that we reasonably think could harm someone.

4. How we make your book

We write and design your book from what your family sends us, using AI tools to help draft and lay out pages. A person on our team checks every page against your family's answers. We then send you a digital proof. Please check it carefully: once you approve the proof, we print exactly what you approved.

5. Cancelling

Each book is made specially for your family, so the usual 14-day right to cancel online purchases doesn't apply once we've started making it. If you cancel before we start writing, we refund you in full. If you cancel after that, we refund the price less the work already done and any printing already ordered.

6. If something is wrong

If your book has a printing fault, or a mistake that we made and that wasn't in the proof you approved, tell us within 30 days of delivery and we'll reprint it at no cost. This doesn't affect your legal rights as a consumer.

7. Delivery

We deliver within the UK. Delivery times we give are estimates. If family abroad would like a copy, ask us and we'll quote the postage.

8. Who owns what

Your family's memories, words and photos remain yours. You give us permission to use them only to make, print and send your book, and to keep the finished book on file for future copies. We never publish your book or use it as an example without your written permission. Our designs and layouts remain ours.

9. Our responsibility

If we fail to keep to these terms, we're responsible for loss you suffer that was a foreseeable result of our failure, up to the price you paid for your order. Nothing here limits our responsibility where the law says it can't be limited.

10. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.